Returns & Exchanges
We want you to love your Profusion Cosmetics products, but if you are not completely satisfied, we offer a 30-day return window for items purchased directly from our website. Please ensure all items are in their original packaging and meet our safety standards for cosmetic returns.
Initiate Your Request
Contact our customer support team with your order number and the specific items you wish to return to receive a Return Authorization number.
Prepare Your Package
Securely pack your items in the original shipping box if possible, ensuring that all palettes and liquids are protected to prevent damage during transit.
Ship It Back
Affix the provided prepaid shipping label to your package and drop it off at any authorized carrier location within 7 days of receiving your authorization.
Receive Your Refund
Once our warehouse inspects the returned cosmetics, we will issue a refund to your original payment method within 5-10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing